Mid-term test of english for economics

1. You should put it right.

2. Please ensure that the problem does not arise again.

3. In this case we are not responsible for the error.

4. Please could you send us a refund.

5. We’re sorry about the muddle

6. We’re planning to buy from someone else

7. Your machine does not work.

8. I regret that in this case we are unwilling to offer a refund.

Column B

a. We want our money back

b. We would be grateful if you could correct the error

c. We apologize for the confusion

d. We will have to consider changing to another supplier.

e. There appears to be a defect in the mechanism.

f. We’re not giving you your money back.

g. This time it’s not our fault.

h. Make sure it doesn’t happen again

II. The sentences have become confused in Mr Toda’s reply to Sig.Lotti’s letter. Rearrange the number at the beginning of each sentence in the correct order.

1. Consigntment no AWB 4156/82

2. I trust that this will clarify the situation, and look forward to continued good trading with you.

3. However, the two orders you mentioned were sent to our factory rather than our administrative offices at the above address.

4. We would like to take this opportunity of reminding you that to avoid delay in future all orders should be sent to our office address.

5. Sales Manager

6. Thank you for your letter of 15 June concerning late delivery of the above consignment.

7. Hirio Toda (Mr)

8. We understand how important prompt deliveries are to our customers.

9. Dear Mr Lotti