Autumn 2017: Compiled by fet staff on behalf of fess



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Autumn 2017: Compiled by FET staff on behalf of FESS

Minor Award Name

Conflict Resolution

Minor Award Code

5N0692

Level

5

Suggested resources to support delivery:

Theme/Topic

Type

Relevance

Author/Source

Web Link

What is conflict?

Online essay

Useful summary of the main elements of conflict beginning with a detailed definition and covering elements like perception, workplace conflict, conflict styles, responding to conflict, etc.

Academic Leadership Support

https://www.talent.wisc.edu/onlinetraining/resolution/aboutwhatisit.htm

Reasons for conflict

Blog

75 Reasons for Conflict. A comprehensive list of the reasons for a conflict; useful to initiate brainstorming in class.

Eva Rykrsmith

http://www.quickbase.com/blog/75-reasons-for-conflict

Signs and cues of conflict escalating

Video lesson

Why Conflicts Escalate. Handy definition of the cycle of conflict.

Guy Harris

https://www.youtube.com/watch?v=x_L1gBKS1ls

Video

While this video is primarily about de-escalating conflict techniques, there is a useful look at some of the signs of escalating conflict at the beginning, especially in relation to body language.

Christopher Collier

Vivid Learning Systems



https://www.youtube.com/watch?v=ONo203FATwM

Personal responses to conflict

Online article

Five Responses to Conflict. A short summary of each of the five personal responses to conflict.

Kardia Group

http://www.kardiagroup.com/conflict_responses

Online article

How we Respond to Conflict. A short sum up of emotional, cognitive and physical responses to conflict.

Harry Webne-Behrman

https://www.talent.wisc.edu/home/HideATab/LeadershipManagementDevelopment/ConflictResolution/AboutConflict/ConflictResponse/tabid/229/Default.aspx

Charting a Conflict

Google Doc.

Five Dimensions of Conflict. This helps learners chart a conflict and can be helpful when they are completing assignments.

Google Docs.

https://docs.google.com/document/d/1mTBr4Y27vCN8BQDcS0_MU56VZsn_qJHxFl8PM2IaZmo/edit

Distinction between conflict and violence

Lesson Plan

Clear and interesting lesson plan to facilitate the learner in differentiating between conflict and violence. Ends with a useful chart on the differences between conflict and violence.

www.traprevi.com

http://www.realpixel.es/traprevi/doc-en/MIS1SS1.pdf


Types of Conflict

Blog

Clear and brief sum up of the different types of conflict, as well as information on resolving conflict and management styles and other useful blogs.

Typesofconflict.org

http://www.typesofconflict.org/

Posters

A range of posters, including colourful representations of the types of conflict.

Pinterest.ie

https://www.pinterest.ie/explore/types-of-conflict/?lp=true

Free online course

Free course offering a look at the different types of conflict as well as the positive aspects of conflict and dealing with it.

Nijla De Bow

University of California



https://www.class-central.com/mooc/4250/coursera-types-of-conflict

Positive and Negative Dimensions of Conflict

PowerPoint / Slide Share

This slide share covers many aspects of conflict with the charts on the positive and negative aspects of conflict particularly useful.

Krishna Kanth

https://www.slideshare.net/KrishnaKanth12/conflict-resolution-26173860

Resolving Conflict

Case Studies

Brief case studies which can be used to facilitate learners to think about resolution options.

Kardia Group

http://www.kardiagroup.com/departmental_strategy_case_studies

Book Chapter /Checklist / Tools / PowerPoint

A detailed stepped process to resolving conflict which includes the lesson, a checklist, tools and a PowerPoint presentation.

Rebecca Wolff

Jenette Nagy



http://ctb.ku.edu/en/table-of-contents/implement/provide-information-enhance-skills/conflict-resolution/main

Alternative Dispute Resolution

Online article

A good overview of the distinction between arbitration, mediation and conciliation.

Society of Chartered Surveyors Ireland

https://www.scsi.ie/dispute_resolution/procedures

Report

This long report is very detailed but what is most useful is the early part covering an overview, terminology and principles of mediation and conciliation.

The Law Reform Commission

http://www.lawreform.ie/_fileupload/reports/r98adr.pdf

Audio file (archived radio interview)

Recorded interview with a solicitor on alternative dispute resolution. Clearly explained resolution options and the advantages of them. It is accompanied by printable notes.

Tipp FM and Lynch Solicitors

https://www.lynchsolicitors.ie/news/adr-alternative-dispute-resolution-an-alternative-to-court/

Conflict Management Strategies

Online article

An accessible explanation of 5 strategies for managing conflict

Eric Dontigney

http://smallbusiness.chron.com/5-conflict-management-strategies-16131.html

Mediation

Book

This practical guide is excellent for guiding a learner through the mediation process; given in clear and logical steps.

Jennifer E. Beer

http://www.easons.com/p-928628-the-mediators-handbook.aspx?gclid=CPmh-cKRk9UCFYSp7QodDSoJtg

Posters

Link to images for posters on mediation.

www.google.ie


https://www.google.ie/search?q=the+mediation+process&tbm=isch&tbo=u&source=univ&sa=X&ved=0ahUKEwidoYCvlJPVAhWBLcAKHSl0C6gQsAQIew&biw=1422&bih=777

YouTube Video

This shows the main stages of a mediation session – it is particularly for an example of an opening statement.

Jean Munroe

https://www.youtube.com/watch?v=heUcre2d9wg

YouTube Video

An interesting pictorial representation of what a mediator does.

Edward Nelson

https://www.youtube.com/watch?v=KTONZIFm1t4

YouTube Video /Roleplay

A simple example of mediation carried out by students.

Patty Farris

https://www.youtube.com/watch?v=9Oji5dxQemQ

YouTube Video / Roleplay

A well-presented and interesting workplace dispute and mediation; a roleplay.

www.acas.org.uk

https://www.youtube.com/watch?v=LO3OMVWN8lk

Book

Basic Skills for the New Mediator. Second Edition. This concise guide is accessible and interesting and traces the mediation process and the role of the mediator in brief chapters. It is mostly writing in a question and answer format that is useful.

Allan H. Goodman

Solomon Publications



https://www.amazon.com/Basic-Skills-New-Mediator-Second/dp/0967097339

Negotiation

Online Book Chapter

Negotiating Conflicts. The most useful part of this is the strengths and weaknesses of the different negotiating strategies.

www.fao.org

http://www.fao.org/docrep/w3210e/w3210e0b.htm

Free online course

This free online course guides the learner though the elements of negotiation, covering areas like negotiation strategies, skills and phases of negotiation. It involves videos, quizzes and assessments.

Dr Andrew Heys

https://www.open2study.com/courses/negotiation-and-conflict-resolution

Online article and poster

Clear list of negotiating skills and an image that can be used as a poster.

Businessphrases.net

http://www.businessphrases.net/negotiation-skills/

Arbitration

Online article

Good sum up of the advantages and disadvantages of arbitration

Terry Gorry

http://businessandlegal.ie/alternative-dispute-resolution-mediation-and-arbitration

Book

Basic Skills for the New Arbitrator. Second Edition. This concise guide is accessible and interesting and traces the arbitration process and the role of the arbitrator in brief chapters. It is mostly writing in a question and answer format that is useful.

Allan H. Goodman

Solomon Publications



https://www.amazon.com/Basic-Skills-New-Arbitrator-Second/dp/0967097320

Communication Skills in Conflict Resolution

Online tutorial

An informative video on the key communication skills like active listening and the use of ‘I’ and ‘you’ statements etc.

Marlene Johnson

https://www.sophia.org/tutorials/effective-conflict-resolution-language-how-you-say--5

Online article

A clear sum up of the elements of active listening.

Skills You Need.com

https://www.skillsyouneed.com/ips/active-listening.html

Book

Nonviolent Communication. A Language of Life. A useful look at the different ways to communicate without offending others, including good information on empathy, expressing feelings, conflict resolution etc. Written in an engaging and accessible manner.

Marshall B. Rosenberg, PhD

https://books.google.ie/books/about/Nonviolent_Communication_A_Language_of_L.html?id=nY4tDDO93E8C&redir_esc=y

Case Study

A case study on a situation between roommates with good examples of statements which could be used and their effectiveness.

Study Guides and Strategies

http://www.studygs.net/conflex.htm

De-escalating conflict

Tutorial

Useful online tutorial that gives clear tips for dealing with and de-escalating conflict. Each section ends with a scenario an activity and feedback.

www.dec.nsw.gov.au/

https://sielearning.tafensw.edu.au/MCS/9362/Sterilisation%20disk%203/lo/7380/7380_00.htm

Requests, interests, demands, points of view, and positions.

Quiz

Handy quiz to help learners distinguish between positions and interests.

Justice Education Society

http://www.adminlawbc.ca/sites/default/files/docs/positions-from-interests.pdf

PDF Guide

Good explanation of the difference between interests and positions.

www2.ed.gov

http://www.fmptic.org/sites/default/files/7%20f%20-%20Separating%20Interests%20from%20Positions.pdf

Online article

Contains simple statements that show exactly what interests are.

Chuck Doran and Megan Winkeler

https://www.mwi.org/what-are-interests/

Multiple topics

PowerPoint/

Slide Share



Conflict and Types of Conflict. This slide share is a good overall presentation on conflict, covering topics like nature, sources and types of conflict, and resolution.

Upendra Shekhawat

https://www.slideshare.net/upshekh/conflict-and-types-of-conflict

Multiple Topics

Book

Positive Behaviours, Relationships and Emotions: The Heart of Leadership in a School (2017). Sections on Communication in Conflict and How Leaders Respond to Conflict are very useful and interesting. Written in clear, accessible language.

Jacinta Kitt

https://www.amazon.co.uk/dp/1526206609

Multiple Topics

Book list

A comprehensive list of the best books relating to conflict resolution from the ever-reliable Good Reads.

Goodreads.com

https://www.goodreads.com/shelf/show/conflict-resolution

Multiple Topics

Book

Conflict Resolution at Work for Dummies. Logical and clear guide giving you the tools and skills needed to resolve conflict in the workplace.


Vivian Scott

https://www.amazon.co.uk/gp/product/0470536438/ref=ox_sc_sfl_title_11?ie=UTF8&psc=1&smid=A3P5ROKL5A1OLE

Multiple Topics

Case Study

A case study in conflict with a detailed analysis.

Mullen Taylor

http://www.mediate.com/articles/taylor.cfm


Multiple Topics

PowerPoint

Conflict Resolution PowerPoint. Accessible PowerPoint presentation on conflict definitions, options for resolution and strategies for a win-win resolution.

www.uen.org

http://www.uen.org/Lessonplan/downloadFile.cgi?file...Conflict...ppt...Conflict...ppt
(NB. This link will not open directly; you need to copy and paste it into Google search then click on the Conflict Resolution PowerPoint link and the PowerPoint will automatically download.)

Multiple Topics

PowerPoint

A clear PowerPoint presentation on 7 Steps to Effective Conflict Resolution that includes interesting slides on perspective.

www.conflictresolutionmonth.org

conflictresolutionmonth.org/wp-content/uploads/2013/04/SevenSteps.ppt

(NB. This link will not open directly; you need to copy and paste it into Google search then click on the relevant link and the PowerPoint will automatically download.)

Useful Organisations:

Name

Contact Information

The Mediators’ Institute of Ireland

http://www.themii.ie/#sthash.JtytFrpw.dpbs


Mediate Ireland

https://www.mediateireland.com/


Arbitration Ireland

https://www.arbitrationireland.com/


Chartered Institute of Arbitrators – Ireland Branch

https://www.ciarb.ie/


Conflict Resolution Ireland

http://www.conflictresolution-ireland.ie/


Workplace Relations

http://www.lrc.ie/en/



MOOCs (Massive Online Open Courses)

Free access to online courses

Search regularly for new courses and new start dates



https://www.mooc-list.com/

Free online conflict resolution courses

https://www.class-central.com/tag/conflict%20resolution

Alison.com online courses in Conflict Resolution

https://alison.com/courses?q=conflict+resolution+&sorting=relevance




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